A cancellation policy template you can make your own
Set your notice period and what you charge for late cancellations and no-shows. You get a five-point policy that clients can read on a phone.
hours before
Cancellation policy 1. You can cancel or move your booking free of charge up to 24 hours before it starts. Use the link in your confirmation email to change it yourself. 2. If you cancel with less than 24 hours notice, please tell us as soon as you can so we can offer the time to someone else. 3. If you do not attend, we may ask for a deposit when you next book. 4. If we have to cancel or move your booking, we will offer you a new time or a full refund of anything you have paid. 5. By booking with us, you agree to this policy.
What a good policy covers
How much notice clients need to give, what happens if they cancel later, what happens if they do not come, and what you do if you have to cancel. This template covers all four.
It is general wording for UK businesses, not legal advice. Charges should reflect what you actually lose.
Making it stick
Show the policy on your booking page, let clients move their own bookings inside the notice period, and send reminders so they have a chance to cancel early. FullCal. does all of this on the free plan.
Questions
Free forever for solo pros. £15/month when you grow.
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